WHITE PAPER:
In this white paper, you will gain insight into increasingly dynamic environments that require infrastructure integration that demands a high level of expertise – relinquishing IT professionals from their DIY mentality to implementing ICPs for optimal efficiency. Read now to learn more.
WHITE PAPER:
Organizations that plan an information strategy, make realtime business analytics available to all levels of the organization, and architect an extensible information platform can generate more revenue, lower
costs, reduce risk, and predict future outcomes with greater confidence. Read this white paper to learn more.
WHITE PAPER:
Service-oriented architecture (SOA) and enterprise architecture (EA) strive to tighten the business and IT alignment. Learn about the dependencies between an EA framework and an SOA strategy and how services impact the way applications are developed.
WHITE PAPER:
Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market.
WHITE PAPER:
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
WHITE PAPER:
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
WHITE PAPER:
Check out this white paper to learn more about the new approach to information security, protection on demand, which simplifies security and produces cost savings.
WHITE PAPER:
In this white paper, brought to you by StarCite, corporate travel and meetings professionals will learn why executive support is vital to a strategic meetings management effort and how to garner that support - even if it requires investment and resources from upper management.
WHITE PAPER:
As much an art as a science, the balanced scorecard is a living process that must be adaptive to constantly changing external forces and internal course corrections. You learn as you go. This paper contains a few guiding principles that will help you along the way.
WHITE PAPER:
If potential risks to a SOA implementation are not identified during the planning process, they can be difficult to mitigate during the implementation. Read this paper to learn how an awareness of these risks can help ensure a successful adoption.
