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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Understanding BlackBerry Balance sponsored by BlackBerry WEBCAST: This exclusive webcast examines a solution that allows you to utilize a single mobile device for both personal and work, separating key applications and data for each so they do not overlap. Posted: 12 Nov 2013 \| Premiered: Nov 12, 2013 TOPICS: IT Management \| IT Management Services \| Mobile Device Management \| Mobile Device Management Software \| Smart Phones \| Tablet PC

Changing the Perception of IT – What Your Customers Won't Tell You sponsored by ServiceNow WEBCAST: This webcast covers the negative perception of IT and how you can shake that image. Posted: 28 Oct 2013 \| Premiered: Oct 24, 2013 TOPICS: Data Center Management \| IT Best Practices \| IT Departments \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Workforce

TOPS-HP Video Case Study: IT Infrastructure Migration sponsored by Hewlett-Packard Enterprise WEBCAST: In this on-demand video case study, learn how the right technology partner enabled grocery store retailer TOPS Markets to seamlessly migrate its IT infrastructure during the busy retail season. Tune in to learn more now. Posted: 07 Feb 2014 \| Premiered: Dec 31, 2010 TOPICS: Business Integration \| Business Integration Software \| Business Management \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Systems \| Mergers and Acquisitions

Trusted Computing: Establishing Device Authentication sponsored by Wave Systems Corp. VIDEOCAST: View this video to learn the secret to better IT security may be at your fingertips. More likely than not, your PC contains a Trusted Platform Module (TPM), security chip on its motherboard. Posted: 24 Aug 2010 \| Premiered: Aug 24, 2010 TOPICS: Access Control \| Authentication \| Device Control Software \| Identity Management \| IT Infrastructure \| IT Services \| Security

Protecting Your Multi-Platform Network: The New Wave of Attacks sponsored by ESET WEBCAST: Join us to examine some of the malware risks associated with heterogeneous computing environments and solutions to protect your valuable business assets. Posted: 20 Jun 2011 \| Premiered: Jun 20, 2011 TOPICS: Cybersecurity \| IT Management Services \| Malware \| Mobile Device Management \| Network Security \| Security Threats

EMC and Microsoft Delivering Network Aware Service Management sponsored by Microsoft WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. Posted: 28 Nov 2007 \| Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT) TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage sponsored by IBM VIRTUAL ENVIRONMENT: Access this resource to learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments. You'll be access a wide array of content in different media format to help you make smarter decisions now and for your organization's future. Posted: 28 Oct 2014 \| Premiered: 28 Oct 2014 TOPICS: Cloud Computing \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Management \| IT Services

CentraStage Endpoint Management sponsored by CentraStage WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints Posted: 11 Mar 2014 \| Premiered: Jan 14, 2014 TOPICS: Cloud Computing \| Cloud Management \| Endpoint Security \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services

Converged Infrastructure Trend 2- New skill sets sponsored by Hewlett-Packard Enterprise and Intel ® VIDEO: This short video discusses emerging trends that are impacting IT pros jobs, and learn about skill sets you need in order to be successful in this new style of IT. Posted: 29 Jul 2013 \| Premiered: 29 Jul 2013 TOPICS: IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services